Summary Does supporting world-class research and improving lives of patients excite you? Optimum Patient Care (OPC) is looking for a highly motivated individual to join our Engagement and Operations team in the role of Engagement Coordinator. This is a fantastic opportunity to play your part in improving the health outcomes of patients through large scale clinical services and supporting important research which has been proven to impact clinical management and improve patient care. MAIN DUTIES AND RESPONSIBILITIES 1) Work closely with the operations team to manage engagement with our OPC Network healthcare sites to establish and maintain strong working relationships. 2) Contribute to and successful delivery of stakeholder engagement plans in accordance with the overarching stakeholder experience and engagement strategy. 3) Contribute to researching, creating, writing and delivering communications and engagement plans for the clinical research project managers. 4) Monitor, measure, manage and report all OPC engagement activities and pipeline. 5) Work collaboratively with other members of the project team, liaising with project managers and service coordinators. 6) Ensure accurate audit trail maintained of all stakeholder engagement and activities are recorded on an engagement database. 7) Contribute to implementing an appropriate communication and engagement strategy: identifying key stakeholders and, where required, establishing and maintaining their support of the project. 8) Recruit and coordinate GP sites throughout the research process, ensuring professional relationships and regular communication with all participating GP sites. 9) To carry out other appropriate delegated duties as required.

Primary Responsibilities Facilitate the recruitment of General Practices into the OPC Quality Improvement programme and, where applicable, support practices’ enrolment onto other research studies Where required, support General Practices with patient recruitment in accordance with NHS information governance and UK Data Protection legislation. Update and maintain project delivery records, and produce monthly reports and other documentation. Support with data extractions for Quality Improvement programme and research projects Support with the delivery of OPC services as directed Managing company correspondence including phone enquiries. Represent the organisation at meetings, exhibitions, conference, education workshops and healthcare shows. Work as part of the OPC service team to maximise communication and build strong working relationships with practices About Optimum Patient Care (OPC) Optimum Patient Care (OPC) is a growing global company, predominantly operating in the United Kingdom and Australia while starting to expand its reach in the United States. With over 15 years of experience, our mission is to support best practice for chronic disease management and make a difference to patients, using real-life research. OPC holds several large electronic medical record databases, including the International Severe Asthma Registry (www.isaregistries.org), the world’s largest database for severe asthma patients, comprising data from over 21 countries; Optimum Patient Care Research Database Australia (www.optimumpatientcare.org.au/opcrda); and the Optimum Patient Care Research Database (www.opcrd.co.uk). The Optimum Patient Care Research Database is a real-world, longitudinal research database, to provide anonymised data for research purposes. It currently holds de-identified data for over 14 million patients and is a high-quality data source used regularly in clinical, epidemiological, and pharmaceutical research.

Primary responsibilities Provide an efficient and effective clerical and administrative support service to a designated team in accordance with OPC policies and procedures. Prepare and distribute agendas, take, and distribute, minutes of meetings. Support project management teams as required. Participate in Research and Compliance activities as directed. Organise and plan events as directed. Act as a point of contact for the team, dealing with complex queries from stakeholders. Undertake all administrative duties such as managing the electronic diary for the department, dealing with incoming calls and messages, photocopying, and sorting and prioritising mail and e-mail. Run and collate reports. Develop and maintain effective electronic and paper filing systems to ensure that information is kept securely. Responsible for ordering stationery and consumables. To carry out other appropriate delegated duties as required. About Optimum Patient Care (OPC) Optimum Patient Care (OPC) has been supporting chronic disease management and research in primary care for over 15 years. We are a not-for-profit social enterprise providing a range of quality improvement services to over 900 GP surgeries across England, Scotland, Wales and Northern Ireland. Our services include clinical audit and quality improvement programmes, IG-compliant data extraction services, and research support services. They are provided at no cost to participating practices and freely available to all GP surgeries across the UK. Our anonymised research database – OPC Research Database (OPCRD), is one of the largest electronic health record databases in the world for research use, with over 14 million anonymised patients.

We are looking for a talented Computer Operator to monitor and control our computer systems. As a Computer Operator, you will be responsible for handling the operation and maintenance of our computer systems, collaborating with the IT team, performing routine maintenance, and maintaining equipment inventories.To ensure success as a Computer Operator, you should have strong working knowledge of computer hardware and software systems, excellent problem-solving skills, and be able to work quickly in high-pressure situations. Ultimately, a top-class Computer Operator can setup, maintain, and troubleshoot computer systems without impeding productivity.Setting up computers and other hardware devices.Meeting with the IT team to determine the sequence of operations.Starting operations by entering computer commands.Monitoring error and stoppage messages.Correcting errors, loading paper, and adjusting equipment settings.Troubleshooting equipment malfunctions and software errors.

Transfer data from paper formats into database systemsType in data provided directly from customers or other partiesCreate and manage spreadsheets with large numbers of figuresVerify data by comparing it to source documentsUpdate existing dataProduce reportsRetrieve data as requestedPerform regular backups to ensure data preservationSort, organize and store paperwork after entering data

• The recruiter will be responsible for managing full cycle recruitment delivery process throughout our domestic business groups. • You will assist in promoting our strong employment brand while ensuring a high-touch positive client and candidate experience. • Collaborate with TA leaders and business partners to develop and execute sourcing plans aligned with domestic and global recruiting strategies, as well as developing creative ideas to attract top talent. • Build and maintain relationships with clients to ensure staffing needs are met and continue to drive all sourcing, selection and hiring of talent through set metrics. • Develop and execute robust global recruiting strategies and communicate regularly with clients on process, status and feedback of all candidates. • Maintain complete and accurate record-keeping details in compliance with federal and state requirements. • Initiate strategic intake meetings with hiring managers collaborate and develop sourcing strategy for approved roles • Source, and engage candidates for roles • Implement and facilitate consistency of recruiting policies and procedures • Successfully prioritize, manage and complete searches efficiently based on market industry knowledge, established benchmarks and metrics • Develop sourcing strategies, candidate pipeline bench • Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners • Share ideas and collaborate on implementing strategies related to the sourcing of talent that will contribute to the long-range growth and talent development of the company • Identify internal and external candidates to fill new or vacant positions • Activities may include screening resumes, attending recruitment job fairs, school and/or community based recruitment events or other externally focused efforts

About Job: Supporting 70,000 + colleagues in over 130 offices globally. Working for a large IT group with significant opportunities for advancement in various specialties Very open and collaborative environment Ongoing training and knowledge growth opportunities Internship opportunities with various groups within the organization Regular department celebrations of successes and holidaysResponsibilities: Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems. Operates in a specified Senior Analyst role, within the Global Service Desk. Supports end users, diagnose report and resolve application problems. Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required. Logs all issues with appropriate documentation as requested by Level II and III support teams. Routes calls to appropriate support teams as per described troubleshooting steps. Monitors and escalates issues until resolution, closure or the appropriate group has accepted. Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover). Level one trouble shooting Microsoft Office Suite Customer service oriented Call center experience is required Accustomed to call center metrics Will be taking 40-50 calls a day VPN troubleshooting Active directory understandingMust be reliable – show up on time and every dayCandidates will get two-week training2+ years of experience preferredOffice is open from 6:30 AM – 9:00 PMShifts will be 9:00-6:00, or 12:00-9:00 for temps